FAQ
If you can not find an answer to your question here, or would like any further assistance, please reach out to our customer service team at 802-849-7943 or info@runamokmaple.com and we would be happy to assist you!
Our regular business hours are Monday through Friday, 8am to 5pm.
Product Questions
Are your products vegan-friendly?
Our line of maple syrups and maple-based cocktail mixers + bitters are vegan-friendly (with the exception of our Wildflower Honey Infused Maple Syrup, which contains bee honey).
Are your products non-GMO?
Our products do not contain GMOs, however, we are not non-GMO certified.
Are your products certified organic?
Almost all our maple syrup, maple cocktail mixers, and maple bitters are certified organic by Northeast Organic Farming Association of Vermont (NOFA-VT), with the exception of Hot + Spicy Maple Syrup, Salted Caramel Infused Maple Syrup, and Sparkle Syrup.
Are your products certified Kosher?
Yes, all of our products are certified Kosher by the Orthodox Union. Search the most up-to-date listing of OU products here.
Are your products gluten free?
Organic maple syrup is naturally gluten free, however our products and facility are not certified gluten free.
We suggest that anyone with Celiac disease, severe gluten intolerance, or past reactions to alcohol products steer clear of our barrel-aged maple syrups, as these products are aged in barrels formerly used for spirits such as whiskey.
What's the shelf life of your products?
Our Maple Syrup products have a shelf life of 3 years from the date of production, and our honey products have a shelf life of 4 years from the date of production — though maple syrup and honey will never go bad if stored properly.
Our Cocktail Mixers have a shelf life of 2 years. Our bitters have a shelf life of 5 years.
Do your products need to be refrigerated?
Our maple syrup and cocktail syrups both need to be refrigerated once opened. Bitters and honey do not need to be refrigerated after they’ve been opened.
How do I know if my syrup has gone bad?
Unrefrigerated open maple syrup has the potential to support mold growth over time. This can take weeks or months to develop (so don’t fret if you accidentally left your syrup out overnight!). Mold growth in maple most often looks like a thin white or clear film forming on the surface of the syrup. While harmless, it is certainly not desirable.
A small amount in syrup can be restored by pouring into a bowl and skimming off any impurities, re-boiling the syrup, and storing in a clean glass jar. Larger amounts can begin to affect quality and flavor.
*Please note: maple syrup can develop foam-like bubbles around the rim that take time to dissipate, particularly unopened bottles during shipment. These are unrelated to spoilage. If you are unsure or have other concerns, please don’t hesitate to reach out.
Shipping Questions
Do you accept returns?
Because our products are food products, we cannot accept returns. Please see our return policy for more information.
Is shipping included?
We offer free ground shipping for all orders over $75 shipping in the contiguous US. Orders below $75 are charged a $7.95 flat rate within the contiguous US.
Please note: This excludes AK, HI, and territories – custom shipping rates will be calculated at checkout for these addresses based on zip code.
Do you ship internationally?
Yes. Shipping rates are calculated at checkout* for all orders outside the continental US. For customers outside of the United States, you may be required to pay additional customs fees and tariffs.
While we know syrups, we do not know the customs rules for every country and can not be responsible if your syrup is seized or subject to import fees upon arrival. Please check import rules for your country before ordering.
*Please note: Our web checkout sometimes has difficulty recognizing international addresses. If you have any issues generating international shipping rates at checkout, please email info@runamokmaple.com or call us at 802-849-7943 and we would be happy to provide a shipping quote and help you place your order!
Do you offer expedited shipping?
We offer overnight and 2-day expedited shipping. Orders must be placed before 2pm ET in order to ship same-day.
Our shipping department operates Monday through Friday (excluding holidays). Any orders placed after 2pm ET will ship expedited on the following business day.
What if I need to make changes to an existing order?
If you have placed an order that requires changes, please reach out immediately — changes to shipping address and products can only be made before your package is shipped. Please call our customer service at 802-849-7943 or leave a message if you don't receive an answer immediately or call outside of business hours. We'll get back to you as soon as we can.
If you notice an issue after your package has shipped, please contact us and we can advise if any options are available at that time. If you need to edit items on an order before it ships, it may be necessary to cancel and re-place the order. We are happy to walk you through the process.
Where is my pre-order?
If you placed an order containing any pre-order items, the entire order will not ship until the pre-order is ready (as specified on the ordering page).
If you would like the rest of the items sooner, you will need to place one order for the in-stock items to ship immediately, and a second order for the pre-order items to ship when they become available. If you have already placed an order and need to make changes, please reach out to our customer service at info@runamokmaple.com for assistance.
We appreciate your patience — it will be worth the wait!
About Runamok
Where are you located?
Runamok is located in Northeastern Vermont. We have two sugarbushes in Cambridge and Bolton, and our manufacturing facility –— home to our offices, infusing, bottling, and shipping — is located at: 293 Fletcher Road, Fairfax, Vermont 05454.
Do you have a retail store on-site?
Our sugarbushes are located on private and leased land not open to the public. We do not have a formal tasting room/retail store or offer tours at our Runamok facility at this time. That said, we are happy to welcome visitors to our manufacturing facility in Fairfax to purchase syrup or for an informal tasting if you’re in the area.
We are typically here Monday through Friday from 10am-4pm (excluding holidays), but we would highly recommend calling in advance to confirm when you’re planning to stop by so that we can ensure someone will be here and available to help show you around and complete any purchases you might like to make.
If you live locally and would like to place an order to pickup at the facility, you can select “curbside pickup” at checkout (curbside pickup hours are weekdays 8:30am-4:30pm, excluding holidays). If you don’t live locally, check out our store locator to find Runamok near you.
When was Runamok founded?
Runamok was founded in 2016 by Laura and Eric Sorkin. After years of selling their maple syrup on the bulk market, they launched Runamok to take syrup beyond the breakfast table and elevate maple in new and innovative ways. Learn more about us on our about page.
Where can I find Runamok near me?
Runamok is carried in over 2,000 stores across all 50 states. Check out our store locator to find Runamok at a store near you.
*Please note: We do our best to keep our retailer map up to date, however we don’t always know what items are in stock on the shelves at a given time.
f you’re looking for something specific, we recommend calling ahead to confirm with the store that your item is in stock and carried at their location. We thank you for supporting your local Runamok retailer!
Do you offer products for wholesale and food service?
Yes! If you are a retailer looking to carry Runamok in your store, or a bar/restaurant/coffee shop, etc. interested in adding Runamok to your menu, check out our wholesale page or contact sales@runamokmaple.com for more info!
Do your offer corporate gifting or a bulk discount program?
Yes! If you are looking to gift Runamok for your corporate gifting, wedding favors, holiday business gifts, party or event favors, etc., check out our corporate gifting page or contact info@runamokmaple.com for more information.
We offer bulk discounts on orders of 24 units or more; drop shipping options are also available.
How can I share feedback?
If you’d like to leave a review of a product, you can do so directly on each product page in our shop.
If you have questions, concerns, feedback, or need assistance please reach out to info@runamokmaple.com or call 802-849-7943 and we would be happy to help!